I'm Camille, a former Civil Engineer who works as a Cloud Support Engineer. 😄
Currently studying JAVA to enhance my troubleshooting skills, you can check my progress in my JavaLearning repository.
🦄 Languages and Tools:
Below you will find my most recent work experience:
Cloud Support Engineer T2-L2
SAP Concur • Full-time (since 2021)
Languages and Tools: HTML, SQL, Kibana - Elastic, Postman API
Tasks to highlight: AMER In-Region Support Contacts for one area of the product, monitor queue's SLA and case triage, following up escalated cases with the Development team, part of the project to disseminate Kibana knowledge
Senior Trilingual Service Desk Analyst
HCL Technologies • 2019-2021
Linguagens & Tecnologias: PeopleSoft ERP, SLA management
Tasks to highlight: helped L1 analysts in troubleshooting, updated knowledge base, SLA management